Earlier today I received a phone from the Better Business Bureau looking to “verify some information about Monarch.” I’m actually very cautious when it comes to these types of calls and try to end them as quickly as possible, but it was the BBB so I gave the person the benefit of the doubt.
Took a couple of minutes but I soon realized that this was not a verification call at all but a sales call wanting me to sign up for their online business service. I quickly verified that fact when I asked point blank was “is this call going to cost me something?”
“No” was the initial response. “This is only to inform you of the additional services we offer.”
Services they offer for a fee. At that point I almost said to the person “I’d like to speak with someone in your customer relations department, as I ‘d like to lodge a formal complaint about a business that I feel uses subversive tactics to sell their services to unsuspecting customers.” Boy, that would have been so much fun. Afterall, isn’t that what the BBB is known for? Taking on complaints and resolving disputes? That’s what I have used them for.
In the end, I decided it was just not worth the time. I very politely told the person I wasn’t interested, which of course made them very unhappy. I wonder if she complained to the Better Business Bureau about me?